Orders and Returns
EXERCISE OF THE RIGHT OF WITHDRAWAL BY THE CUSTOMER
We inform our kind customers that returns are not available for personalized products, such as: mother's, father's bracelet, ring, plate, tag necklace and baby bracelet.
The Customer has the right to withdraw from the purchase contract within 14 days starting from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquired physical possession of the purchased goods (hereinafter, the "Period of Withdrawal”).
Within the Withdrawal Period, the Customer informs the selling company of his decision to exercise the right of withdrawal from the contract. In order to communicate his intention to withdraw, the Customer may alternatively:
a) use the standard withdrawal form attached here under "A" ( see the pdf file) , to be printed, filled in and sent by registered mail or via e-mail; or
b) present any other explicit declaration of your decision to withdraw from the contract, also by sending a communication via registered mail or ordinary email to the following address:
We inform our kind customers that returns are not available for personalized products.
Dream it Jewels by Francesca Tassinari - VAT number IT04737030405
Registered office in Via mandironi, 5/D - 47923 - Rimini (RN) - Italy
Tel. +39 338 192 7702
email: info@dreamit.shop
The Customer may, however, communicate his intention to withdraw from the contract by any other means that provides certainty of the origin of the declaration from the holder of the right of withdrawal, i.e. from the Customer, and proof of receipt by the selling company.
The Customer will have correctly exercised his right of withdrawal if the communication containing the withdrawal has been sent to the selling company within the aforementioned Withdrawal Period. The burden of proof relating to the exercise of the right of withdrawal lies with the Customer.
In the event that the Customer chooses to send the Withdrawal Form attached under "A" or sends an ordinary email to the aforementioned addresses, the selling company will send the Customer, without delay, a confirmation of receipt of the exercised withdrawal on a durable medium.
The Customer is not required to indicate the reasons for the withdrawal, however, in the notice of withdrawal the Customer must specify the goods that he intends to return and whether he wishes to replace the goods or refund them.
The Right of Withdrawal does not apply to Customers who have not purchased as "consumers": the term "consumer" means the natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out.
EFFECTS OF THE EXERCISE OF WITHDRAWAL
Refund of the purchase price by the selling company
If the Customer withdraws from this contract, all payments made to the selling company for the purchase of the goods will be refunded, including the costs of delivery of the goods, if standard. The selling company is not required to reimburse additional costs resulting from the Customer's choice of a type of delivery different from the least expensive type of standard delivery offered by the selling company.
Refunds of payments received will take place without delay and in any case within 14 days from the day on which the selling company is informed of the Customer's decision to withdraw from the contract; the selling company may, however, withhold the refund until it has received the goods or until the Customer has demonstrated that they have sent the goods back, depending on which situation occurs first.
The refund will be made using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed on other means of reimbursement; in any case, the Customer will not bear any costs as a consequence of the refund.
RETURN OF GOODS BY THE CUSTOMER
In case of exercising the right of withdrawal, the Customer must return the goods to the following address:
Dream it Jewels by Francesca Tassinari - VAT number IT04737030405
Operational headquarters in Via mandironi, 5/D - 47923 - Rimini (RN) - Italy
The goods must be returned without undue delay and in any case within 14 days from the day on which the Customer communicated to the selling company his decision to withdraw from the contract. The deadline is met if the Customer sends back the goods before the 14 day period has expired.
The direct cost of returning the goods is borne by the Customer.
The Customer is responsible only for the decrease in the value of the goods resulting from handling them other than that necessary to establish the nature, characteristics and functioning of the goods.
EXCLUSION OF THE RIGHT OF WITHDRAWAL
We inform our kind customers that returns are not available for personalized products, such as: mother's, father's bracelet, ring, plate, tag necklace and baby bracelet.
Pursuant to art. 59 of Legislative Decree 6 September 2005 n. 206 (the “Consumer Code”), the Customer will not be able to exercise the right of withdrawal when the goods purchased:
– are at risk of deteriorating or expiring rapidly; or
– they are sealed and/or sterile and are not suitable for return for reasons of hygiene or health protection and have been opened after delivery; or
– are perishable if opened from their original packaging or if the warranty seal, if existing, has been removed.
In all the aforementioned cases, the selling company may refuse to return the goods and deny reimbursement of the price paid by the Customer.